Hikky's Hair Privacy Policy – Your Data, Our Promise

At Hikky’s Hair, your trust means everything to us. Protecting your privacy and safeguarding your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services. By using our site, you agree to the terms outlined below.

1. Information We Collect
We collect the following types of information to ensure a seamless and personalized experience:
a. Personal Information:
Your name, email address, phone number, and shipping/billing address.
Payment details (processed securely through trusted third-party payment providers).
b. Non-Personal Information:
Technical details such as IP address, browser type, operating system, and browsing behavior on our website.
c. Voluntary Information:
Any information you choose to share through feedback forms, surveys, or direct communication with us.

2. How We Use Your Information
We use the information collected to:
Process and Fulfill Orders: Ensure seamless payment, shipping, and delivery.
Provide Exceptional Customer Support: Respond promptly to your inquiries and resolve any issues.
Send Updates: Share promotions, new product launches, and events (only if you’ve opted in).
Enhance Your Experience: Improve our website’s functionality, content, and overall user experience.
Protect Your Security: Detect and prevent fraud or potential threats to your safety.

3. Sharing Your Information
Your privacy is paramount. We do not sell or rent your personal information. However, we may share your data in the following scenarios:
Service Providers: With trusted third-party vendors who assist with payment processing, shipping, and website maintenance.
Legal Authorities: If required by law or to protect our rights, property, or the safety of others.

4. Cookies and Tracking Technologies
Our website uses cookies to make your experience better, faster, and more personalized. Cookies allow us to:
Recognize returning visitors for a tailored experience.
Analyze website performance to improve functionality.
Personalize content and advertisements based on your preferences.
Managing Cookies:
You can control your cookie preferences through your browser settings. However, disabling cookies may impact your experience on our site.

5. Data Security
We are committed to protecting your personal information with industry-standard security measures, including:
Data encryption for sensitive information.
Secure servers and firewalls to prevent unauthorized access.
Regular system monitoring and vulnerability assessments.
Important Note: While we strive to keep your information secure, no online system is completely invulnerable. We encourage you to take precautions to protect your data.

6. Your Rights
We believe in transparency and empowering you to control your data. You have the right to:
Access, Update, or Delete Your Information: Contact us to make changes or remove your personal data.
Opt-Out of Marketing Communications: Simply click “unsubscribe” in any promotional email from us.
Request Data Usage Details: Reach out to us for a clear explanation of how your information is used.
To exercise these rights, please email us at digitalmarketing@hikkyshair.com.

7. Third-Party Links
Our website may include links to external sites for your convenience. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their policies before providing any personal information.

8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here, and the “Last Updated” date will be revised.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to get in touch with us:
Email: digitalmarketing@hikkyshair.com
Phone: 0909 999 2343
Studio Address: Block 111, Plot 26a Daniyan Natalia St, Off Oladimeji Alo Street, Lekki Phase 1, Lagos 106104, Lagos.
Thank you for trusting Hikky’s Hair. Your privacy is our priority, and we’re dedicated to ensuring your personal information is handled with the utmost care and respect.